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1. What are the rental requirements?

• A valid Malaysian or International Driving License is required.
• Drivers must be between 21 and 65 years of age.
• A security deposit is required.
• Rental payment is accepted via credit card only.
2. What is CDR (Collision Damage Reduction)?

• Collision Damage Reduction is an optional liability limitation provided by Hornbill Car Rental to reduce the hirer financial responsibility in the event of a collision caused by the Hirer.
• CDR is not an insurance policy. It is a contractual agreement that limits the
hirer’s liability to a fixed amount, as stated in the Rental Agreement and
subject to its terms and conditions.
• CDR does not cover certain types of damage, including but not limited to damage to tires, rims, windscreen, mirrors, undercarriage, and any damage caused by negligence, misuse, drive-thru flood area or breach of the Rental Agreement.
• CDR is optional but recommended, especially for long-distance or during
festive seasons.
3. Are your vehicles allowed for outstation use?

• Yes, selected vehicles may be used for outstation travel across Sarawak and Sabah.
• Hirers must inform the company in advance of any outstation journeys.
• Additional charges will apply depending on the destination.
• Only newer and well-maintained vehicles are allocated for long-distance travel to ensure safety and reduce the risk of breakdowns.
4. Are your vehicles allowed to cross into Brunei or Indonesia?

• Brunei: Vehicles may enter Brunei; however, only selected models are
permitted due to Brunei’s strict regulations on tinted windows. Vehicle dropoffs inside Brunei are not allowed.
• Indonesia: Vehicles are not permitted to cross the border into Indonesia. Insurance coverage and roadside assistance do not extend there. Any vehicle Page 2 of 20 taken across the Indonesian border would leave both the hirer and the company unprotected in the event of an accident, theft, or breakdown.
5. When will I receive my security deposit back?

• For cash deposits, refunds are processed immediately upon vehicle return during operating hours.
• For returns made outside operating hours, cash deposit refunds will be completed within 3 working days.
6. Do you provide drop-off and pick-up services, and what are the charges?

Yes, we do. Drop-off and pick-up are available at major airports and city locations. An additional fee applies, and charges may vary by location.

7. What surcharges or additional fees should I be aware of?

• Waiting surcharge: Applies for pick-ups or returns outside operating hours (8:00 AM – 10:00 PM). Please refer to the surcharge schedule.
• Late return fee: Additional charges apply if the vehicle is returned later than the agreed rental period.
• After-hours pick-up/drop-off: Can be arranged in advance, subject to
availability and surcharge.
• Long-distance / outstation surcharge: Additional fees apply for approved outstation trips, depending on the destination.
• Drop-off surcharge: Applies if the vehicle is dropped off at a different location than the pick-up point.
8. Do you provide official receipts and e-invoices?

Yes. Official receipts and e-invoices are issued for all payments made directly to our company. Payments made to third parties are not eligible. by location.
9. What are your payment methods?

• Credit card (for rental payments)
• Cash (accepted only for security deposits)
10. What is the fuel policy?

Vehicles must be returned with the same fuel level as at the time of collection. If returned with less fuel, a refuelling charge will apply, depending on the vehicle category.
11. What happens if I don't report an outstation trip?

Failure to declare an outstation trip may result in penalties and can affect both your Collision Damage Reduction (CDR) coverage and your security deposit.
12. Is SST included in the rental rates?

No. All rental rates are quoted before the 8% Sales and Service Tax (SST).
13. How can I make a reservation?

Reservations can be made through our online booking system, by email, via WhatsApp, or by calling our hotline directly.

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